Our Values

Craven Dunnill is a company built on integrity and committed to quality.

Our values matter to us, and provide the benchmarks against which we measure ourselves.

This is the core of our company, and to us, it is more than a business.


We take customer service very seriously. At Craven Dunnill we put your needs first, and continually strive to exceed expectations. We aim to deliver an experience worth talking about, every single time.

We have an experienced team of customer service advisors who are always on hand to assist with your specific enquiry, whether its face-to-face, online, or on the phone.

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We are continually investing in our warehousing and distribution infrastructure, looking to add value for our suppliers and for our customers at all times.

With a centralised warehouse spread over a four acre site, and an extensive fleet of 16 Craven Dunnill delivery vehicles, we have the ability to procure material quickly, and deliver speedily and safely to our customers.


Craven Dunnill prides itself on its choice and selection of best-in-class ceramic wall and floor tiles, sourced from the leading manufacturers around the World.

Our products represent quality. And more than that, it is an ethos throughout the organisation. We have an appreciation and understanding of high-quality products, and that is recognised across everything that we do.


We aim to build confidence and earn the trust of our customers by providing correct and appropriate technical support, and finding a solution to meet your specific needs.

The wealth of experience and technical knowledge that we have at Craven Dunnill is unmatched, ensuring that we are on hand to give all the necessary guidance on selection, installation, maintenance and care.


Craven Dunnill is responsible to the environment and the people in our supply chain; taking a proactive stance to sourcing from suppliers with a green agenda and certified credentials.

As part of an ongoing commitment to saving the environment’s valuable resources, the company has made significant investments in reducing its carbon footprint:

  • All heating boilers at Craven Dunnill head office have been converted to biomass fuel, a sustainable fuel source estimated to save 240 tonnes of CO2 emissions per year
  • Installation of 496 photovoltaic solar panels on top of our warehousing units, generating an annual output of 112,000 kWh of electricity
  • Display lighting replaced throughout with low-voltage, energy efficient LEDs, saving an additional 80,000 kWh per year
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