Our extensive collection can be seen at our showroom, click here for details. You can also browse through a selection of our products on the website here, or order a catalogue here
Showroom - Monday - Friday 8.00am to 5.00pm / Saturday 9.00am to 4.00pm
Sales Office - Monday - Friday 8.00am - 5.00pm
Warehouse Collections - Monday – Friday 8.00am to 5.00pm
Yes. Our catalogue can be viewed online here, or please click here to request a copy now. Alternatively pick up a copy in our showroom.
Yes. We supply a vast number of retail showrooms across the Midlands, North West and Wales. Please contact our customer services department for details of retail showrooms in your area.
Yes. Samples are available directly from our warehouse at our Bridgnorth showroom. Should you wish to have a sample posted to you please contact our customer services department to discuss your requirements.
Due to the extensive range of wall and floor tiles we have to offer, we have taken the decision to only supply via our selected retail network and directly from our showroom located in Bridgnorth. We feel that to appreciate the fine selection of quality products we have available they need to be seen before a purchase is made to ensure that they are suitable for your specific tiling needs.
No. Our extensive portfolio has many products in addition to ceramic wall and floor tiles, including metal, natural stone and glass tiles and mosaics. We also have a vast range of support materials including adhesives, grouts, trims, tile backer boards and under-floor heating.
A great place to start is to look through our Inspiration section, found here. We also have a large number of displays throughout our showroom to help and inspire you into making the right choice for your home. Our friendly team of knowledgeable staff will be on hand to answer any questions you might have.
Yes. Our sister company, Craven Dunnill Jackfield, can manufacture tiles to your specification. See here for more information.
Our tiles are sourced from the best manufacturers across Britain and Europe.
Yes. However, there can be slight variation from batch to batch of the shade and calibre of the tile. See our Advice section for further information.
Tiles can be purchased in singles, metres, or per box, to fit with your requirements.
We normally recommend that you allow 5-10% for cuts and wastage depending on the size of tile. For more information please see our Advice section.
We are able to offer a delivery service to most addresses within our delivery area (subject to approval). Please contact our sales department with your delivery requirements to discuss further.
Yes. If the tiles are in stock you can collect direct from our onsite warehouses. Please note immediate collection is not available from Saturday 12.30pm - 4.00pm and all day Sunday.
We stock over 10,000 product lines on site and try our best to ensure this doesn't happen. However, should a product be out of stock you will be notified at the point of order and given an estimated arrival time usually ranging from 1-4 weeks depending on the products origin.
We accept all major credit and debit cards. We also accept cheque with the relevant cheque guarantee card.
We are happy to accept full box returns of suplus/over ordered tiles under the following terms:
Tiles are a stock item.
It is within 4 weeks of purchase/delivery date.
You have your sale receipt when making your return.
For full details please read the returns policy attached to your receipt
By request we may accept the return of Goods should you change your mind or no longer require your complete order, providing they are returned in good condition, in full cartons and properly packaged to the satisfaction of the Company within 30 days of their delivery and on payment by the Buyer of a restocking charge being 20% of the Price of the Goods returned (subject to a minimum restocking charge of £10). Please see our Terms & Conditions of Sale for full details.
Claims for damaged tiles should be reported to us within 48hrs of delivery/collection.
It is within 4 weeks of purchase/delivery date.
You have your sale receipt when making your return.
For full details please read the returns policy attached to your receipt.
Yes. We always recommend you keeping some spares for any future requirements.
Should you have a technical question relating to the products, or your installation requirements, please contact our customer service team who will be happy to help you with your enquiry. Please also check our Advice section for more information.
Yes, as these products can have varying degrees of surface absorbency they must be sealed to avoid staining. The normal procedure is to seal the tiles once they are fixed prior to grouting, and then seal them again after all grout residue has been removed.
You will need to use a cement residue remover such as HG Extra or HG marble cement film remover for natural products.
Floor tiles are suitable for tiling onto most walls, although weight restrictions relating to the substrate will need to be considered before fixing. However wall tiles are not suitable to use on floors.
We stock an electric under-tile heating mat that is mains powered and controlled by a thermostat for maximum energy efficiency. This system is suitable for both wooden and concrete floors.