Returns

If you are a Consumer, we honour our legal duty to provide you with Goods that are as described to you and that meet all the requirements imposed by law. Your statutory legal rights under the Consumer Rights Act 2015 are summarised below:

• Goods must be as described, fit for purpose and of satisfactory quality.
• During the expected lifespan of your Goods, your legal rights entitle you to the following, provided that such Goods have (a) not been fixed, and (b) not been damaged or made defective after you received them:
  • Up to 30 days: if your Goods are faulty, then you can get a refund.
  • Up to six months: if your Goods are faulty and can't be repaired or replaced, then you're entitled to a refund.
• For any non-bespoke Goods (i.e. Goods that are not made to, or ordered under, a particular Specification) bought online or over the telephone, you have a legal right to change your mind about such Goods and receive a refund of what you have paid, including the original delivery costs. This is subject to some conditions, as set out in Condition 10.4

You will be a Consumer, if you are an individual acting for purposes that are wholly or mainly outside of your trade, business, craft or profession. For example, if you are a homeowner doing your own 'DIY' project for your own home, or you employ a tiler to do work on your own home.

Read our full Terms and Conditions.