Frequently Asked Questions

Where can I view your entire range?
Our extensive collection can be seen at our showrooms. You can also browse through a selection of our products on the website.

Showroom Opening Hours
Bridgnorth Showroom: Monday - Friday 8.00am to 5.00pm / Saturday - 9.00am to 4.00pm.
Bridgnorth Warehouse Collection: Monday – Friday 8.00am to 5.00pm

Can I get a sample?
You can get free samples for most of our tiles. Please visit our product pages.

Can I buy online?
You can buy a large range of our tiles online.

Do you only sell ceramic tiles?
No. Our extensive portfolio has many products in addition to ceramic wall and floor tiles, including porcelain, metal, natural stone, glass and mosaics. We also have a vast range of support materials including adhesives, grouts, trims, tile backer boards and under-floor heating.

Do you only sell ceramic tiles?
No. Our extensive portfolio has many products in addition to ceramic wall and floor tiles, including porcelain, metal, natural stone, glass and mosaics. We also have a vast range of support materials including adhesives, grouts, trims, tile backer boards and under-floor heating.

What if I don't know what I'm looking for?
A great place to start is to look through our Inspiration section, found here. We also have a large number of displays throughout our showrooms to help and inspire you into making the right choice for your home. Our friendly team of knowledgeable staff will be on hand to answer any questions you might have.

Can you handmake tiles to a specific design?
Yes. Our sister company, Craven Dunnill Jackfield, can manufacture tiles to your specification. Visit the Craven Dunnill Jackfield website.

Where are your tiles manufactured?
Our tiles are sourced from the best manufacturers across Britain and Europe.

Will my order look the same as my sample?
Yes. However, there can be slight variation from batch to batch of the shade and calibre of the tile.

Can I buy single tiles or must it be complete boxes or square metres?
Online, we sell our tiles in full boxes to ensure they arrive with you in pristine condition. When you send an open box, there's more chance for the tiles to shift or become damanged in transit.

How many extra tiles should I order to allow for cuts and possible breakages?
We normally recommend that you allow 5-10% for cuts and wastage depending on the size of tile.

Can you deliver my order?
We are usually able to deliver across the United Kingdom, although you may need to give us a call to confirm a delivery cost should you live outside of mainland England and Wales.

Some areas of Scotland cost considerably more to deliver to.

Can I collect direct from your warehouse?
Yes. If the tiles are in stock you can collect direct from our onsite warehouse in Bridgnorth, Shropshire. Our Customer Collection Point is open Monday to Friday 8am to 5pm

What if my tiles are out of stock?
We stock over 10,000 product lines on site and try our best to ensure this doesn't happen. However, should a product be out of stock we aim to notify you at the point of order. Due to the fast moving nature of our stock, and the fact that tiles may be in various batches at our warehouse, you will be notified and given an estimated arrival time usually ranging from 1-4 weeks depending on the products origin.

How can I pay?
Online, we accept all major credit and debit cards (including Visa, MasterCard and American Express) as well as PayPal.

What is your returns policy regarding unwanted or over ordered tiles?
For full details, please see our Terms & Conditions.

What if I receive my delivery and find broken tiles?
Claims for damaged tiles should be reported to us within 48 hours of delivery/collection.

For us to replace any damaged tiles you have received by delivery or collection it must be within 4 weeks of purchase/delivery date.

Should I keep some spare tiles?
Yes, we always recommend you keep some spares for any future requirements.

What if I have a technical question?
Should you have a technical question relating to the products, or your installation requirements, please contact our customer service team who will be happy to help you with your enquiry.

If I am looking at natural marble, stone or slate, do I have to seal the tiles?
Yes, as these products can have varying degrees of surface absorbency they must be sealed to avoid staining. The normal procedure is to seal the tiles once they are fixed prior to grouting, and then seal them again after all grout residue has been removed.

Once tiles have been fixed, before sealing please make sure the surface is clean.

How can I remove grout residue from the surface of the tiles?
You will need to use a cement residue remover or marble cement film remover for natural products. Please contact our customer services team who would be more than happy to give extra advice.

Can I use floor tiles on the wall?
Floor tiles are suitable for tiling onto most walls, although weight restrictions relating to the substrate will need to be considered before fixing. However wall tiles are not suitable to use on floors.

Can I use wall tiles on the floor?
No, wall tiles are not suitable to use on floors.

I am worried that floor tiles will be cold underfoot
We stock an electric under-tile heating mat that is mains powered and controlled by a thermostat for maximum energy efficiency. This system is suitable for both wooden and concrete floors.