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Can I buy online? - click to expand 
Due to the extensive range of wall and floor tiles we have to offer, we have taken the decision to only supply via our selected retail showrooms and directly from our showroom located in Bridgnorth. We feel that to appreciate the fine selection of quality products we have available they need to be seen before a purchase is made to ensure that they are suitable for your specific tiling needs.
Where can I view your entire range?
At our extensive showroom in Bridgnorth, Shropshire.
Can I view The Renaissance Collection anywhere else?
Yes. We supply a vast number of retail showrooms across the Midlands, North West and Wales. Contact our customer services department for details of retail showrooms in your area.
What are your opening hours?
Showroom – Monday-Friday 8.00 – 5.15pm Saturday 8.30-12.30pm
Coffee Shop – Monday-Friday 10.45-3.15pm Saturday 9.00-12.00pm
Do you have a catalogue?
Yes. The Renaissance Fine Ceramic Tiles catalogue can be ordered directly from this website. Please click this link to order now. Alternatively pick up a copy at our showroom.
How can we contact you?
Can I get a sample?
Yes. Samples are available directly from our warehouse at our Bridgnorth showroom. Should you wish to have a sample posted to you please contact our customer services department to discuss your requirements.
Do you only sell ceramic tiles?
No. Our extensive portfolio has many other products apart from ceramic wall and floor tiles including metal, natural stone and glass tiles and mosaics. We also have a vast range of ancillary materials to enable your complete tiling project, including adhesives, grouts, trims, tile backer boards and under-floor heating.
What if I don’t know what I’m looking for?
We have a large number of freestanding displays throughout our showroom to help and inspire you into making the right choice for your home. Our friendly team of knowledgeable staff will be on hand to answer any questions you might have.
Can you hand make tiles to a specific design?
Yes. We have a sister company Craven Dunnill Jackfield Ltd who can make tiles to your specification. Please visit www.cravendunnill-jackfield.co.uk for more information and contact details.
Where are your tiles manufactured?
We source tiles mainly from Britain and Europe.
What if I don’t know what I’m looking for?
We have a large number of freestanding displays throughout our showroom to help and inspire you into making the right choice for your home. Our friendly team of knowledgeable staff will be on hand to answer any questions you might have.
Will my order look the same as my sample?
Yes. However, there can be slight variation from batch to batch of the shade and calibre of the tile.
Can I buy single tiles or must it be complete boxes or square metres?
Tiles can be purchased in singles, metres or per box to fit with your requirements.
How many extra tiles should I order to allow for cuts and possible breakages?
We normally recommend that you allow 5-15% for cuts and wastage depending on the size of tile.
Can you deliver my order?
We are able to deliver to most addresses within our delivery area subject to approval. Please contact our sales department with your deliver requirements.
Can I collect direct from your warehouse?
Yes. If your tile selection is available from stock you are able to collect from direct.
What if my tiles are out of stock?
Should your tiles be out of stock you will be notified at point of order and given an estimated arrival time usually ranging from 1-4 weeks depending on the products origin.
How can I pay?
We accept all major credit and debit cards. We also accept cheque with the relevant cheque guarantee card.
After Delivery or Collection
What is your returns policy regarding unwanted or over ordered tiles?
We are happy to accept returns under the following terms:
Tiles are a stock item.
It is within 4 weeks of purchase/delivery date.
You have your sale receipt when making your return.
For full details please read the returns policy attached to your receipt.
What if I receive my delivery and find broken tiles?
Claims for damaged tiles should be reported to us within 48hrs of delivery/collection.
It is within 4 weeks of purchase/delivery date.
You have your sale receipt when making your return.
For full details please read the returns policy attached to your receipt.
Should I keep some spare tiles?
Yes. We always recommend you keep some spares for future use.
Technical
What if I have a technical question?
Should you have a technical question related to your installation requirements please contact our customer service team who will be happy to help you with your enquiry.
If I am looking at natural marble, stone or slate do I have to seal the tiles?
Yes, as these products can have varying degrees of surface absorbency they must be sealed before putting into service to avoid staining. The normal procedure is to seal the tiles once they are fixed prior to grouting, and then seal them again after all grout residue has been removed.
How can I remove grout residue from the surface of the tiles?
You will need to use a cement residue remover such as HG Extra or HG marble cement film remover for natural products.
Can you use floor tiles on the wall?
Floor tiles are suitable for tiling onto most walls, although weight restrictions relating to the substrate will need to be considered before fixing. However wall tiles are not suitable to use on floors.
I am worried that floor tiles will be cold underfoot?
We stock an electric under-tile heating mat that is mains powered and controlled by a thermostat for maximum energy efficiency. This system is suitable for both wooden and concrete floors.
